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Frequently Asked Questions

Welcome to our FAQs! Find quick answers about our products, services, and shopping with us. We’re here to make your experience smooth and simple—start exploring now!

Account and Registration

Do I need to create an account to shop on your website?

Yes, an account is required to place orders. We don’t support guest checkout.

How can I update my account details?

What if I forgot my password?

On the login page, click “Forgot my password” and follow the instructions to reset it.

Do you offer loyalty programs or gift certificates?

Currently, we don’t offer loyalty points, rewards, or gift certificates. Please check back in the future for updates

Product Information

How can I get more details about a product?

Our product pages are as informative as possible based on manufacturer information. For further questions, please fill out the “Ask for Help” form.

Can I order an out-of-stock item?

Out-of-stock items may become available later. Check back or contact us for updates. If a product is discontinued, it may no longer be offered.

Do you offer bulk orders?

Yes, we accept bulk orders for both consumer and business customers. Please contact us via the “Ask for Help” form for assistance.

Can I request upgrades or customizations?

Currently, custom builds are not available, but we are working to introduce this option in the future.

Ordering, Cancellation, Modification, and Status

Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it if it hasn’t been shipped.

Can I modify my order or shipping address after submission?

Orders cannot be modified once submitted. For address errors, please cancel the order (if eligible) and place a new one. For further assistance, please fill out the “Ask for Help” form.

I entered the wrong address; what should I do?

If your order hasn’t shipped, you may cancel it (if within the 12-hour window) and reorder with the correct address.

What if I didn’t receive an order confirmation?

Check your spam folder, and if you still don’t see it, contact us through the “Ask for Help” form for assistance.

How can I check my order status?

Payment and Receipt

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal.

Where can I view my receipt?

Your receipt will be available in your account after purchase. It will also be emailed to you upon order confirmation.

Shipping and Delivery

Are there delivery restrictions?

We ship only within the contiguous United States.

Do you ship internationally?

No, we currently only ship within the contiguous United States.

Can I change or upgrade the shipping method after submitting my order?

No, the shipping method cannot be changed once an order is submitted. However, if your order is eligible for cancellation, you can cancel it and place a new order with your preferred shipping method.

When will my order ship?

Orders are typically processed within 1–2 business days. Most orders ship the same or next business day.

What are your delivery options?

We offer free standard ground shipping, as well as Next-Day and Second-Day delivery (additional costs apply, based on location).

Can I choose a different shipping address from my billing address?

Yes, your shipping and billing addresses can be different.

How much does delivery cost?

Standard ground shipping is free within the contiguous U.S. Costs for express shipping options are calculated based on your zip code and shown at checkout.

How long will it take for my order to arrive?

Standard shipping usually takes 2–7 business days.

How can I track my package?

Log in and visit the “Track Order” page, or select “Track Order” under “My Account” in the footer. Enter your order number to view tracking details.

What if I missed my delivery?

Contact the carrier with your tracking number for assistance with redelivery.

What should I do if my order arrives damaged?

Please contact the carrier with your tracking number for further assistance. For other support, reach us via the “Ask for Help” form.

What if I received the wrong items?

First, check the tracking number to ensure the package is yours. If incorrect, contact the carrier. Otherwise, contact us through the “Ask for Help” form.

Returns, Exchange, and Refunds

Can I return my purchase?

Yes, returns are accepted within 30 days of delivery, in the original packaging and condition.

How do I initiate a return?

How do I get a return shipping label?

If eligible for a free return, we’ll provide a prepaid label. Otherwise, customers handle return shipping.

Do you offer exchanges?

We don’t offer exchanges. You may return the item and place a new order for a different product.

Can I return an item purchased elsewhere?

No, items bought from other retailers should be returned to the original place of purchase.

How will I receive my refund?

Refunds will be deposited back to the original payment method used for the order.

How long will it take to receive my refund?

Refunds are typically processed within 10 business days, but processing times may vary depending on the payment method. In some cases, it may take up to 30 business days.

Warranty

What warranty do you offer?

Products typically come with a one-year manufacturer warranty. We provide a 90-day warranty on value-added components.

Can I extend the warranty at or after purchase?

We currently do not offer warranty extensions. However, you may be able to purchase an extended warranty directly from the manufacturer.

Product and Software Issues

What should I do if I have issues with a product or software?

For product or software issues, please reach out directly to the manufacturer for support. If your product is out of warranty, you can also contact us through the “Ask for Help” form, and we’ll do our best to assist you.